I'm always pleased to hear from clients
and readers, but please take note of the following before making
Due to an ever increasing amount of junk mail (AKA
spam) that turns up in my mailbox, I have felt it necessary to
take certain measures to try to cut down on the ease with which
automated programs can harvest my address from these pages in
order to add them to bulk mailing lists. Therefore my email address
is contained in the picture at the bottom of this page, and you
will need to type it into your email client manually. I apologise
in advance for the inconvenience, but time spent dealing with
spam emails is time that could be spent reading and replying to
Before emailing me, please run through this
checklist - to save us both time...
I have a query about the price of an instrument.
There little point asking me about prices as I don't
deal in retail. Many online stores list new and secondhand prices,
and ebay completed auctions will give you a rough idea what things
I want to know what make of horn to buy.
There are some general guidelines in the review
section - and general guidelines are really all I can give.
But I'm disabled, or have special needs, and
need some advice on buying.
I make an exception for people with particular needs
as there are bound to be technical issues I can perhaps help with.
I've seen a potential bargain on Ebay, can you
This is really covered by the first two answers
above, but I should also point out that if I do get around to
sending you a reply it'll probably be too late to catch the auction.
I've seen an auction that uses a copy of one
of your reviews, does that mean you endorse the auction?
Content on my site is copyrighted and there are
guidelines for Ebayers etc. here.
If you see an auction that uses more than a few quoted and accredited
lines with a link, or contains images from this site then either
someone is using my content illegally or the whole thing is a
scam. If you drop me a line with the details I'll contact Ebay
Can you tell me when my horn was made, or some
of its history?
I deal more with the mechanics of an instrument
rather than its history, and more often than not there are better
sources for the information you seek. There are a number of sites
on the internet that deal with serial number lists, and still
others dedicated to the history of particular models. Typing "your
sax brand serial numbers" (use quotation marks) into
a search engine will nearly always yield results. Failing that,
I find an excellent place to start is at saxpics.com
I have a technical problem, can you help?
It's not uncommon for problems to occur through
choice of mouthpiece or technique issues. To save time, state
the make and model of instrument, its age, when it was last serviced,
the make and model of mouthpiece and some details about your playing
experience and the specific problem (of course).
Do you need photos?
No, please don't send photos without confirming
that I need them first - it eats my bandwidth, and if I catch
them before downloading them I'm quite likely to just delete the
I didn't get a reply!
If you don't receive a reply within a week it may
be because your ISP is blacklisted, and your mail will be caught
in my spam-trap. You could try sending from a different email
account. It may also be because I'm busy, or your email was about
purchasing an instrument.
You may also need to check your spam filters. Many spammers use
other people's domain names (mine included), and it's just possible
you might have 'blacklisted' me in the past.
When are you going to review such-and-such a
What gets reviewed is mostly down to chance. If
I have a horn for a few days and I have the spare time, I'll do
a review - but it's often the case that only a small amount of
work is required or the client needs to horn back in a hurry...or
I just don't have the time.
I want to bring my instruments to you, where
The workshop itself is based in Hampshire, UK -
in the Petersfield area. I don't publish my address here as callers
are strictly by appointment only. Similarly my phone number is
not published here as I prefer to deal with enquiries via email
initially to prevent too much lost bench-time answering the phone.
Please take these points into consideration
- I do enjoy helping players to sort out their technical problems,
but the increasing number of emails relating to purchases means
I have less time to spend on those who really need it.